What to do if you have a complaint

If you have any complaint about the advice or services provided by this firm, you should contact Complaints at Compare Warehouse Limited, Suite 4A, Fusion House, Queen Street, Neath , SA11 2LE - Tel: 0333 443 2406, giving as much information as possible about the nature of your complaint.

What to expect from us when we deal with your complaint

A compliant may be made free of charge. We will acknowledge your complaint within five business days of it being received, unless it can be resolved by the close of business the next day. If your complaint was made verbally we will include, within that acknowledgment, a copy of this Complaints Handling Leaflet and our understanding as to the nature of your complaint. If we have not resolved your complaint within eight weeks we will write to you explaining the reasons why and indicate when we expect to resolve your complaint.

If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us either in writing, by telephone or email.

Please be assured we treat complaints seriously. For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service ('FOS'). Please see the following link for further details: